Customer Feedback
Testimonials
“My research team uses five 2B Technologies Model 202 and 205 ozone analyzers and a Model 306 ozone calibration source. These instruments have been central to my research program on indoor ozone chemistry. They are easy to use, robust, and have required little maintenance over several years.” -Richard L. Corsi, Professor of Civil, Architectural and Environmental Engineering, The University of Texas
"I have been working in the ozone industry for close to 15 years and I am really impressed with your 2B calibrator! The accuracy and ease of use is unparalleled in the industry. Great job!" - Rob Turnbull, Managing Member at ToroSoleil, LLC
"Thank you very much for the excellent tech support. All of my questions were addressed quickly and thoroughly. The speed that the transfer standards reach the 'asked for' points, as well as the linearity of the systems are wonderful, compared with the systems I was using previously."
"I have been working in the ozone industry for close to 15 years and I am really impressed with your 2B calibrator! The accuracy and ease of use is unparalleled in the industry. Great job!" - Rob Turnbull, Managing Member at ToroSoleil, LLC
"Thank you very much for the excellent tech support. All of my questions were addressed quickly and thoroughly. The speed that the transfer standards reach the 'asked for' points, as well as the linearity of the systems are wonderful, compared with the systems I was using previously."
Comments on Customer Satisfaction Surveys
Words most frequently mentioned in the comments on our 2019 Customer Satisfaction Survey.
Comments we have received over the years:
"2B Technologies really cares about customers. Exceptional service and technical support! Hayden and Morgan always provide prompt and detailed responses."
"I have always had good experiences dealing with 2B Technologies and the performance of your products. That is why we have incorporated two of your ozone monitors into our standard instrument configuration."
"Every interaction I have had with the staff of 2B Technologies has been great! Staff is knowledgeable and informative. All responses come back in a timely manner. Great company to work with. Thanks for all the help."
"We've always had great customer service from 2B. Courteous, helpful, and even a sense of humor. Thanks!"
"Always a pleasure dealing with Morgan. Polite, friendly, helpful and informed."
"I appreciate the professional service and product knowledge."
"I had to send equipment to you for repairs that belonged to another organization. Your representative was very helpful and courteous and the repairs were made quickly."
"Morgan is always a pleasure to deal with. Fast, responsive, and helpful."
"Pleased with customer service. Always have a quick and helpful response."
"Morgan provided excellent customer service. You were able to quickly rebuild a badly water damaged ozone instrument so I could meet my testing schedule."
"Have been working with 2B Technologies for over 2 years, and I am very pleased with the product and technical support they have to offer!"
"I needed to return a product for normal service and calibration. It was very easy using your Tech Support Portal."
"When I first contacted the customer service, I was an undergraduate student that knew very little about the products. The service was fantastic and describe things very well."
"It's nice doing business with 2B, friendly people en quick responses. A good example for many companies!"
"Perfect support in terms of product, technical, prices."
"2B Technologies is a Professional manufacturer with excellent service, a company we can trust!"
"You may think I am very exaggerated, but we at [company name] have a very good impression about your instruments, the relationship quality/price and your personal attention."
"I was an undergraduate student working with your instruments. The customer service was exceptionally helpful and clear, especially considering my lack of knowledge."
"I have been a regular customer of 2B Tech since the launch of the company. We've purchased many 202s and one 205 and have gained invaluable insight from John Birks' team as to how best operate their systems in Antarctica. Their product range has improved remarkably over the years and their customer service has always been first class."
"Your products are the best."
"We have been happy with the instruments shipped to MIT during the summer."
"Initially, we had some problems either understanding the handling or of technical nature. Your customer service however, is excellent, fast and efficient!"
"A very compact, lightweight, rugged and accurate instrument. A great product! A great group of people!"
"Our Ozone sampler (205) is a very good instrument: we did comparative measures in an institutional mountain sampling station for several days with good results."
"Instruments are easy to use with understandable manuals."
"We purchased a 2B ozone monitor in 2005 and an NO monitor in 2007. Although we have had limited need for customer service our experiences when needed have been uniformly good. And the product is working well for us."
"Thanks for the great product and service."
"Thanks for all your help getting us up and running for ozone measurements in remote mountain sites of Colorado and in US Forest Service Experimental Forests."
"Your product and service is superb. Last summer I encountered my first problem with the 2B and I received a spare part the next day and Morgan guided me on how to correct the problem. I'm the proud owner of two of the units and look forward to deploying them this summer. I continue to speak to my colleaques about how great the instrument and company are."
"We think your products have a very good quality/price relationship and your customer service is very good."
"I just wanted to let you know what a great company you have. Craig and Morgan listened patiently to me on the phone last Friday just as they were heading out the door. Craig sent me a diagram (that took some time to make) right away. You have a terrific team."